Individual bookings.
The cancellation period to receive a deposit refund or a credit voucher for future use is 7 consecutive days following the guest's request. In the case of packages and reservations of two or more nights, if the guest checks out prior to the scheduled departure date, the full amount of the agreed package must still be paid.
Travel Agency and Tour Operator Bookings
Following prior registration approval, bookings must be made directly with our front desk, and invoice payment will be processed via Virtual Card at check-out. Reservations that are not canceled at least 48 hours in advance will be charged as a no-show.
Independent Group Bookings
These will be handled as pre-reservations, holding the selected dates and number of accommodations. Following this, management will set a deadline for full payment. In the event of a cancellation for any of these accommodations after payment has been made, no refund will be issued.
*Any unaddressed circumstances will be resolved by management, in accordance with applicable laws and regulations.
Thank you, and we wish you a wonderful stay at Hotel Palmeira Imperial.